Brilliantly wants your brand to shine in the eyes of your customers.
To do that, our mission is to help create
brilliant customer experiences through marketing and design.
Who do we help?
Brilliantly is a boutique marketing and design agency helping businesses in Melbourne
with their marketing, branding and customer experience.
Clients I work with sometimes feel overwhelmed or frustrated with their marketing because it is very time-consuming and they’re unsure if it’s actually working.
Some clients are doing marketing well, but not getting the results they need. There might be a gap in their marketing strategy or their customer experience needs addressed.
Often I help clients to reposition their brand through new logo identities and marketing material, breathing a new life into their business.
Brilliantly’s integrated approach ensures your brand looks good, is marketed effectively and delivers a brilliant customer experience from start to finish. Enabling you to attract the right customers, retain existing customers and build brand loyalty.
Who are we?
Hi, I’m Lynne Robb, founder of Brilliantly.
As a marketing and advertising professional with 15 years experience, I founded Brilliantly to help small-medium businesses apply the concepts and ideas that big brands and big businesses do. Bringing together a well-honed knowledge of design, marketing and customer experience so that you and your business can look brilliant in the eyes of your customers.
I originally trained as a Graphic Designer in my home-town of Glasgow, Scotland and moved to sunny Melbourne in 2006. Keen to learn the business-side of life, I moved out of the design studio and into client services (aka “Suit”), managing big name Australian brands, running key campaigns and projects, and charming clients with my Scottish accent.
As the marketing world turned to digital, I worked with clients to automate and digitise their marketing functions whilst ensuring customer experience (CX) remains a focus.
I am based in Bentleigh, and passionate about helping local small-medium businesses to improve their brand, marketing and customer experience. I work with an experienced network of local professionals to deliver the best advice and service.